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What’s covered?
24x7 email, text and phone support
Bi-Annual (2) site visits scheduled during normal business hours
Priority Service during normal business hours
Weekend and Holiday Emergency service at reduced rate
Site Visit Summary:
Complete System Test – Audio, Video, Control, Network, Lighting, Shading
Inspection/cleaning of rack/equipment location(s)
Firmware upgrades on all system hardware (non-Control System). This excludes personal devices and products added by 3rd Party since the original installation. Example: Products such as Xbox, Chromecast, NAS, etc. not initially provided by Home Technology Experts.
Firmware version and OS upgrades on control system hardware if necessary for system stability.
Control system version upgrades requiring additional licensing are considered New Work/Upgrade and are not included under the maintenance agreement. Licenses will be billed at their retail price. Associated labor charges on New Work/Upgrades are also billable.
Report of any issues found along with their resolutions. – Follow up visits scheduled if issues cannot be resolved during the annual visit
Recommended system upgrade report (new technologies, features, etc.)
Items Not Covered:
Lutron programming (shades/lighting) changes after project completion Client Lutron Program sign-off
Savant/Control4 programming (control system) changes after project completion Client Control Program sign- off
Additions of new hardware not included in the original system design (New Work/Upgrade).
Network reconfiguration due to ISP change · Service related to 3rd Party Interference/Modification/Client “Assistance”
Please Note:
Your HTExpertCare agreement will automatically renew one year from the date of signature unless cancelled 30 days prior to expiration.
