ExpertCare Complete - White Glove - 1yr

What’s covered?

• 24x7 email, text and phone support

• Bi-Annual (2) site visits scheduled during normal business hours

• Priority Service during normal business hours

• Weekend and Holiday Emergency service at reduced rate

Site Visit Summary:

• Complete System Test – Audio, Video, Control, Network, Lighting, Shading

• Inspection/cleaning of rack/equipment location(s)

• Firmware upgrades on all system hardware (non-Control System). This excludes personal devices and products added by 3rd Party since the original installation. Example: Products such as Xbox, Chromecast, NAS, etc. not initially provided by Home Technology Experts.

• Firmware version and OS upgrades on control system hardware if necessary for system stability.

  • Control system version upgrades requiring additional licensing are considered New Work/Upgrade and are not included under the maintenance agreement. Licenses will be billed at their retail price. Associated labor charges on New Work/Upgrades are also billable.

  • Report of any issues found along with their resolutions. – Follow up visits scheduled if issues cannot be resolved during the annual visit

  • Recommended system upgrade report (new technologies, features, etc.)

Items Not Covered:

• Lutron programming (shades/lighting) changes after project completion Client Lutron Program sign-off

• Savant/Control4 programming (control system) changes after project completion Client Control Program sign- off

• Additions of new hardware not included in the original system design (New Work/Upgrade).

• Network reconfiguration due to ISP change · Service related to 3rd Party Interference/Modification/Client “Assistance”

 Please Note:

Your HTExpertCare agreement will automatically renew one year from the date of signature unless cancelled 30 days prior to expiration.