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Contact Us
Home Technology Experts: Residential & Commercial Audio/Video + Smart Homes
About
Company
Meet The Team
Our Brands
Careers
Residential
Lighting Design
Lighting Controls
Landscape Lighting
Motorized Shades
Audio & Video Systems
Smart Home Automation
Home Theater
Network & Wi-Fi Solutions
Home Wellness
Outdoor Spaces
Starlink Installation
Smart Power Solutions
Autonomous Drones
Commercial
MDU Projects
Conference Rooms
Other
Inspiration
Project Portfolio
Instagram
Lutron Lighting Gallery
Lutron Shade Gallery
24/7 Support
Blog
Resources
Lutron Product Assistant
Site Survey
Experience Center
FAQs
Control4 Store
Control4 Instructional Videos
Why CEDIA Certified Matters
Control4 Assist
Lutron Fabrics
Dealer of Record Change
Control4 vs Savant Licensing
Starlink DIY Self-Survey
2025 CEU Courses
Contact Us
Folder: About
Back
Company
Meet The Team
Our Brands
Careers
Folder: Residential
Back
Lighting Design
Lighting Controls
Landscape Lighting
Motorized Shades
Audio & Video Systems
Smart Home Automation
Home Theater
Network & Wi-Fi Solutions
Home Wellness
Outdoor Spaces
Starlink Installation
Smart Power Solutions
Autonomous Drones
Folder: Commercial
Back
MDU Projects
Conference Rooms
Other
Folder: Inspiration
Back
Project Portfolio
Instagram
Lutron Lighting Gallery
Lutron Shade Gallery
24/7 Support
Blog
Folder: Resources
Back
Lutron Product Assistant
Site Survey
Experience Center
FAQs
Control4 Store
Control4 Instructional Videos
Why CEDIA Certified Matters
Control4 Assist
Lutron Fabrics
Dealer of Record Change
Control4 vs Savant Licensing
Starlink DIY Self-Survey
2025 CEU Courses
Contact Us
24x7 smart system monitoring — Home Technology Experts ExpertCare Complete - Comprehensive - 1yr
ExpertCare Complete.png Image 1 of
ExpertCare Complete.png
ExpertCare Complete.png

ExpertCare Complete - Comprehensive - 1yr

$2,268.00

For primary homes or homes with moderate to complex systems

  • Two scheduled visits/year

  • Proactive system diagnostics

  • On-site cleaning & optimization

  • Priority service access

  • 10% service and upgrade discount

Quantity:
Add To Cart

For primary homes or homes with moderate to complex systems

  • Two scheduled visits/year

  • Proactive system diagnostics

  • On-site cleaning & optimization

  • Priority service access

  • 10% service and upgrade discount

For primary homes or homes with moderate to complex systems

  • Two scheduled visits/year

  • Proactive system diagnostics

  • On-site cleaning & optimization

  • Priority service access

  • 10% service and upgrade discount

What’s covered?

  • 24x7 email, text and phone support

  • Bi-Annual (2) site visits scheduled during normal business hours

  • Priority Service during normal business hours

  • Weekend and Holiday Emergency service at reduced rate

Site Visit Summary:

  • Complete System Test – Audio, Video, Control, Network, Lighting, Shading

  • Inspection/cleaning of rack/equipment location(s)

  • Firmware upgrades on all system hardware (non-Control System). This excludes personal devices and products added by 3rd Party since the original installation. Example: Products such as Xbox, Chromecast, NAS, etc. not initially provided by Home Technology Experts.

  • Firmware version and OS upgrades on control system hardware if necessary for system stability.

    • Control system version upgrades requiring additional licensing are considered New Work/Upgrade and are not included under the maintenance agreement. Licenses will be billed at their retail price. Associated labor charges on New Work/Upgrades are also billable.

    • Report of any issues found along with their resolutions. – Follow up visits scheduled if issues cannot be resolved during the annual visit

    • Recommended system upgrade report (new technologies, features, etc.)

Items Not Covered:

  • Lutron programming (shades/lighting) changes after project completion Client Lutron Program sign-off

  • Savant/Control4 programming (control system) changes after project completion Client Control Program sign- off

  • Additions of new hardware not included in the original system design (New Work/Upgrade).

  • Network reconfiguration due to ISP change · Service related to 3rd Party Interference/Modification/Client “Assistance”

 Please Note:

Your HTExpertCare agreement will automatically renew one year from the date of signature unless cancelled 30 days prior to expiration.

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Let's Get Started

Manhattan

171 Madison Ave
Suite 1333, New York, NY
917.397.0624

Showroom

241 County Rd 39A, Unit 4
Southampton, NY 11968
631.446.1000

Hamptons

394 North Main St, Unit 7
Southampton, NY 11968
631.771.3199

RESIDENTIAL

Lighting Design

Lighting Controls

Motorized Shades

Audio/Video Systems

Smart Home Automation

Home Theater

Network & Wi-Fi Solutions

Home Wellness

Outdoor Spaces

Smart Power Solutions

Landscape Lighting

Starlink Installations

Autonomous Drones

Privacy Policy

COMMERCIAL

Conference Room

MDU

Other

MORE

24/7 ExpertCare

Blog

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