Total Stewardship
Select your level of coverage. We recommend our Complete Bundles for proactive monitoring, priority support, and white-glove scheduled maintenance.
ExpertCare Complete Bundles
Advanced Complete
- 24/7 Remote Support
- 24/7 Proactive Monitoring
- 1 Onsite Visit / year
- Tier 3 Priority (Standard)
- Preferred Rates ($215 / $175 hr)
Premier Complete
- 24/7 Remote Support
- 24/7 Proactive Monitoring
- 2 Onsite Visits / year
- Tier 2 Priority (Next-Day)
- Preferred Rates ($215 / $175 hr)
VIP Complete
- 24/7 Remote Support
- 24/7 Proactive Monitoring
- 4 Onsite Visits / year
- Tier 1 Priority (Same-Day)
- Preferred Rates ($215 / $175 hr)
Customize Your Membership
Start with a core Remote Support plan (Step 1).
You can choose to remain Remote Only, or layer on Scheduled OnSite Maintenance (Step 2) for proactive physical care.
Step 1: Choose Remote Support
Required for all memberships. Provides 24/7 monitoring and priority access.
Advanced Remote
- 24/7 Remote Support
- 24/7 Network Monitoring
- Tier 3 Priority (Standard)
- Preferred Rates ($215 / $175 hr)
Premier Remote
- 24/7 Remote Support
- Proactive Monitoring
- Tier 2 Priority (Next-Day)
- Preferred Rates ($215 / $175 hr)
VIP Remote
- 24/7 Concierge Support
- Proactive Monitoring
- Tier 1 Priority (Same-Day)
- Preferred Rates ($215 / $175 hr)
Step 2: Add Scheduled Maintenance (Optional)
Enhance your remote plan with scheduled visits to ensure your system is physically cleaned, updated, and optimized.
Detailed Comparison
| Feature | Base | Remote Only | OnSite Add-on | ExpertCare Complete |
|---|---|---|---|---|
| 24/7 Remote Support | ✘ | ✔ | — | ✔ |
| Network Monitoring | ✘ | ✔ | — | ✔ |
| Service Rate | $290 / hr | $215 (1st) / $175 | $215 (1st) / $175 | $215 (1st) / $175 |
| Scheduled Visits | ✘ | ✘ | ✔ | ✔ |
| Priority Response | Standard (Tier 4) | Tier 1-3 | — | VIP / Tier 1-3 |
| Monthly Investment | $0 | $65 - $499 | +$62 - $247 | $115 - $695 |
This includes support during business hours (M-F) at standard non-member labor rates ($290/hr). Members enjoy preferred rates of $215 (1st hr) and $175/hr thereafter.
ExpertCare™
Proactive Support. Predictable Care. Total Peace of Mind.
Your home’s technology should feel effortless. ExpertCare™ is our long‑term care program designed to keep your systems reliable, responsive, and ready—whether you’re home, away, or entertaining.
Plan Summary
You are paying full price. Add a maintenance plan to unlock the 15% Bundle Discount.
+ Add Basic MaintenanceSwitch to Annual Billing to save $0 instantly.
Switch to AnnualWhy ExpertCare Makes Sense
Fewer Emergencies
Through proactive care and monitoring, we catch issues before they interrupt your life.
Predictable Costs
Avoid surprise service calls with comprehensive plans and preferred member rates.
Priority Access
Skip the line. Members receive priority scheduling for both remote and onsite needs.
Long-Term Partner
Your technology is an investment. ExpertCare protects it with a team that knows your system.
Detailed Comparison
| Benefits to You | Base | Advanced | Premier | VIP |
|---|---|---|---|---|
| Monthly Subscription | $0 | $65 | $99 | $499 |
| M-F 8am-4pm Support (Pre-Paid Email, Text, Phone) |
✔ ($48.75 / 15 min) |
— | — | — |
| 24/7 Support (Email, Text, Chat) |
✘ | ✔ | ✔ | ✔ |
| 24/7 Phone Support (Live Technical Answer) |
✘ | ✔ | ✔ | ✔ |
| Proactive Monitoring & Remote Repair |
✘ | ✔ | ✔ | ✔ |
| Reactive Remote Repair (Repair without service call) |
✘ | ✔ | ✔ | ✔ |
| App Control (Mobile app for common fixes) |
✔ | ✔ | ✔ | ✔ |
| Guaranteed Response (Onsite Service SLA) |
Standard | Standard | Next Business Day (By 12pm) |
Same Day |
| Weekday Service Rates (1st Hour / Additional) |
$280 / $195 | $205 / $175 | $205 / $175 | $205 / $175 |
| Emergency Service Rates (After Hours / Weekends) |
$500 / hr | $400 / hr | $400 / hr | $400 / hr |
| Service Priority | Tier 4 (Lowest) | Tier 3 | Tier 2 | Tier 1 (Highest) |