With Experience Comes Trust
HTE, Home Technology Experts, has been assuring clients they can “trust the experts” for over a decade and they have the numbers to prove it. The Southampton based technology integrator is the only firm in the area that has been awarded a Platinum Partnership with Savant Systems and a Pinnacle Partnership with Control4.
While obtaining top tier status with both companies was an accomplishment, it’s not what owner, Alex Karoussous, is focused on. “Our goal is, and has always been, to design quality systems that function to their highest potential. Both Savant and Control4 are great companies with products that live up to our clients’ expectations,” said Karoussos. “Our clients have had a positive experiences and we are fortunate that they’ve recommended us to their friends and family, "that’s how we are able to reach our partnership levels” he added.
When asked about future goals for the upcoming year, service manager, Terry Wahl, said the company was going to continue to increase their service availability. “Our clients expect the best and we have to deliver. We’ve solidified our 24 hour support, putting technicians on call around the clock, on weekends, and even having a standby tech on holidays.” Wahl went on to explain the value of system maintenance and software updates, stating they will also be rolling out maintenance service packages in February.
HTE’s Director of Design and Engineering was proud to be Savant’s only platinum dealer in the area, but more excited for the new opportunities the control systems have led to. “Clients know these systems allow them to push the limits as to what is possible and we are getting new and different requests for projects.” While the company focuses primarily on residential automation, there is a growing demand from clients to incorporate distributed A/V, automation, as well as lighting and climate control in commercial settings. “We’re currently working on a national roll out for an overseas company opening several locations in the US” advised Director Project Manager, Alfred Faicco.
Home Technology Experts also expanded outdoors with a new division, Hamptons Landscape Lighting. “We have always focused on exterior design: outdoor lighting, outdoor WAPs, gate access, security, even outdoor AV such as weatherproof televisions and landscape speakers,” Karoussos explained. “Hamptons Landscape Lighting takes it a bit further with true lighting design and significantly more lighting options. It all comes full circle though, because most of the time clients want their landscape lighting integrated with their control system.”
HTE isn’t resting on its laurels. Between expanding to a larger Manhattan office and implementing a new processes to improve both the client and industry professional experience, there is no telling what 2016 has in store for them.
