Elevating Home Automation: Control4 Connect & Control4 Assist
Date: January 18, 2024 | Original Author: CI Staff | Home Technology Experts Blog
Home Technology Experts is excited to share that Snap One has announced the introduction of Control4 Connect and Control4 Assist. These pioneering software and support services are set to revolutionize the Custom Integration industry, enhancing user experiences and enabling U.S.-based Control4 dealers like us to deliver exceptional customer service.
Transforming Customer Experience
Developed over a year in collaboration with 23 integrators and informed by insights from thousands of Parasol customers and over 100,000 4Sight subscribers, these offerings are tailored to meet the precise needs of both integrators and customers. They are designed for ease of use and deliver the most desired experiences and enhancements in home automation.
Snap One CEO John Heyman underscores the importance of these advancements: “In today’s interconnected world, the reliability and optimization of networked systems in homes and businesses are crucial. This evolution requires integrators to foster ongoing partnerships with customers, ensuring their systems are consistently up-to-date and functioning optimally.”
Control4 Connect: Keeping Your System Current and Secure
Set to be a standard for all new U.S. Control4 systems from April 23, 2024, Control4 Connect ensures that customer systems are always current and secure. It integrates features such as voice control, remote access, and Intercom Anywhere. For customers, this means enhanced control and understanding of their systems, leading to increased satisfaction. Control4 Connect is about simplifying the user experience with streamlined setup, easy billing management, and comprehensive customer support.
Control4 Assist: Expert Support, Simplified
Available now for Assist Authorized partners, Control4 Assist is an optional remote support service that offers proactive system monitoring and direct access to a team of skilled technicians. Customers benefit from expert assistance in solving issues, answering questions, and managing their home automation experiences.
For those who desire even more comprehensive support, the Assist Premium service offers additional benefits, including 24/7 support and personalized system check-ins.
A Commitment to Excellence
At Home Technology Experts, we are committed to providing the best in home automation services. With the introduction of Control4 Connect and Control4 Assist, we are excited to offer our clients these advanced services, ensuring a seamless and satisfying home automation experience.