Person using a laptop while relaxing on a couch

As premier dealers of Control4 since 2004, we often get asked to take over systems installed by other dealers.

Instructions to change the dealer of record are linked here.

Remember, you can change the dealer of record at any time.

Changing Your Control4 Dealer of Record

Your Control4 system is designed to evolve with your lifestyle—but sometimes, your partnership with the dealer who originally installed or serviced it doesn’t. Whether you’ve moved into a new home, need better support, or simply prefer to work with a trusted integrator like Home Technology Experts (HTENY), changing your Control4 dealer of record is a straightforward process that ensures your system continues to perform at its best.

Why Change Your Dealer of Record?

There are several reasons homeowners choose to switch:

1. Poor Service or Support

If you’re dissatisfied with your current dealer’s service, response times, or technical expertise, you’re not locked in. Changing your dealer gives you the freedom to choose a company that provides the personalized care and professional support you deserve.

Moving Into a New Home

If you’ve purchased a home that already includes a Control4 system, the previous dealer will still be listed as the system’s record holder. To gain full access, enable remote service, and receive ongoing support, you’ll need to transfer dealer access to your chosen integrator.

Preference for a Different Integrator

Not all Control4 dealers offer the same experience. You may prefer an integrator with specialized expertise, a local presence, or a more proactive approach to service. Partnering with HTENY gives you direct access to a team known for precision engineering, responsive support, and elegant system design.

System Expansion or Upgrades

As your smart home grows, you may want to add new rooms, lighting, AV zones, or automation features. A new dealer can help design, program, and integrate these upgrades seamlessly—ensuring your system evolves smoothly without compromising performance.

Troubleshooting and Ongoing Maintenance

If your system isn’t performing properly and your current dealer is unresponsive, switching allows another certified professional to step in, diagnose issues, and restore reliability quickly.

Why Work with HTENY

At Home Technology Experts, we specialize in taking over existing Control4 systems and elevating them—cleaning up wiring, optimizing programming, and delivering the kind of attentive, ongoing support that keeps your system running flawlessly.

When you transfer your dealer of record to HTENY, you get: