Our Remote Monitoring Services Can Keep Things Running Smoothly

Technology is a wonderful thing. It helps us communicate easier and faster, automates our lives, and offers many comforts and conveniences. At home, you can enjoy one-button control of lights, window treatments, home theaters and media rooms, temperature, security, and more. At work, it can smoothly run videoconferencing, climate control, lighting, phone and networking systems, access control systems, and much more.

When isn't technology a wonderful thing? When it doesn't work correctly, then it can become a confounding, confusing, and challenging experience, because we're all very dependent on technology in our daily lives. 

Fortunately, technology also giveth when it taketh away. Technology solutions can help fix your technology when it occasionally goes awry. Home Technology Experts offers a wide range of remote monitoring and support services to keep your New York City home or business humming as it should. Read on to learn more! 

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REMOTE MONITORING AND SUPPORT

One of the great advantages of having devices connected to the internet is the ability to communicate with them and control them from anywhere. The latest software systems allow us to monitor your devices and ensure they’re working correctly. And if they’re not, often they can be fixed remotely.

What can we monitor? First, your home or business network's health is the foundation of your smart systems. Without connectivity, problems ensue. We can monitor your router and network equipment to ensure everything is operational, determine if your internet speeds are up to your service level, assure your network firewall is secure, and much more. We can also update network firmware so that devices maintain security and offer the latest features and performance.

Many other connected services can be monitored and supported. At home, AV devices like receivers, TVs, and more have remote capabilities. Lighting control system hubs can be remotely accessed. And if you have full smart home automation systems like Savant and Control4, we can remotely diagnose and often fix issues without a service call. What's more, we can also monitor their operation to ensure you don't have any problems by proactively updating and restarting the systems as necessary.

FLEXIBLE SUPPORT PLANS

Home Technology Experts realizes that everyone has different needs. Some people have less complex systems and need minimal support, and some have mission-critical systems where downtime is not acceptable. We offer multiple tiers of support plans with various levels of service. At the most basic level, we provide a smart device app that can help you diagnose and fix simple issues and determine if you have a more severe problem that requires our intervention. We also offer a free basic subscription with email, text, and phone support for non-critical issues. The next three levels offer 24/7 communication by text, email, and phone, proactive monitoring, after-hour service, and different priorities for onsite services. At the highest tier, we guarantee same-day service! Our goal is to offer proactive and high-availability services and support to ensure your technology systems run smoothly. 

Home Technology Experts' remote monitoring and support services can give you the peace of mind that your technology is there to bolster everything you do. Get in touch with us here; we’re eager to help.